Shipping & Returns

Shipping overview

All wholesale orders ship from 2580 E Merrill Ave, Dock 1–2, Ontario, CA 91762. You choose pickup (FOB our dock) or delivered pricing; we quote freight per order against your mix and destination. Small sample orders ship by parcel.

Typical service options — exact rates and transit are quoted per order.
Service	Typical transit	Notes
Warehouse pickup	Same day, by appointment	Order staged at Dock 1–2 with paperwork ready.
Parcel (samples / small orders)	2–5 business days	Tracked, to business or residential addresses.
LTL freight	3–7 business days	Dock-to-door for mixed-category orders; liftgate available.
Full container	Scheduled per quote	For large programs; delivered or cross-docked on request.

In-stock lines typically leave the dock within 5–7 business days of confirmation. We confirm your ship date in writing so you can schedule receiving.

Damaged or short shipments

If goods arrive damaged or a carton is short, note it on the carrier's delivery record where possible, then report it to us within 48 hours with photos. We arrange replacement or credit for the affected items — no returns needed for damaged goods.

Returns

Defective items — returnable within 30 days of delivery for replacement or credit. We cover the return freight for confirmed defects.
Unopened cartons — may be returned within 30 days with prior written authorization; you cover return freight and a restocking fee may apply.
Custom or private-label orders — are made to your specification and are not returnable unless defective.
Returns without prior authorization may be refused. Final terms are always confirmed on your order acknowledgment.

Order changes & cancellations

You can change or cancel an order any time before it is staged for pickup or handed to the carrier. After that, the order ships and is covered by the damage and returns terms above.