Asked and answered.
The practical stuff — orders, shipping, returns, trade terms and how to check who we are. If your question isn't here, the answer is one email away.
Orders & shipping
Do you ship to residential addresses?
Wholesale orders ship to business addresses, docks and stores. Small sample orders can go to residential addresses by parcel. If you're unsure which applies, tell us what you're stocking and we'll route it correctly.
What are typical lead times?
In-stock lines usually leave the dock within 5–7 business days of order confirmation. Freight adds a few days for LTL within California and more across the country. Larger or container orders are quoted individually with a firm date.
Do you offer pickup at the warehouse?
Yes. We operate from 2580 E Merrill Ave, Dock 1–2, Ontario, CA 91762. Pickups are by appointment so the order is staged and paperwork is ready when you arrive.
Can I order a single sample before committing?
Sample orders for retail evaluation are available. Email the trade desk with the SKUs you want to check and we'll send current sample terms and pricing.
Wholesale & trade
Is there a minimum order?
Minimums are set per line and kept low. Rather than publishing a number we quote against your mix — a small store and a big-box buyer get different, honest answers.
Can I mix categories in one order?
That's the point of the program. Kitchen, storage, bath, outdoor and lighting on one purchase order means one vendor, one freight bill and one relationship to manage.
Do you offer net terms?
For established accounts, net terms are discussed case by case. Every program starts with a conversation and a couple of orders, not a binding commitment.
Do you support private label or custom SKUs?
Custom programs are quoted individually — tell the trade desk what you have in mind (labeling, packaging, mixed sets) and we'll come back with options and lead times.
What documents come with an order?
Every order ships with a commercial invoice and packing list. Product detail — materials, care and compliance files — is shared on request for your customs and banking review.
Returns & product care
What if product arrives damaged?
Report damage within 48 hours of delivery with photos of the carton and product. We arrange a replacement or credit — no argument, no runaround. The full policy is on the shipping & returns page.
What is the return window?
Defective items can be returned within 30 days of delivery. Unopened cartons may be returned with prior authorization. Final terms are always confirmed on your order agreement.
How do I care for the enameled cast iron?
Hand wash with warm water and dry thoroughly. Avoid metal utensils and thermal shocks like a cold pan hitting a hot burner. The enameled surface needs no seasoning.
Are outdoor products weatherproof?
Materials are chosen for sun, dew and light rain — acacia, powder-coated steel and ceramic planters. In extreme or coastal conditions we recommend covers, which we can quote alongside the order.
Company & paperwork
Where are you located?
LANEHEI LTD operates from 2580 E Merrill Ave, Dock 1–2, Ontario, CA 91762, United States. We're in the Pacific time zone and answer during business hours, Mon–Fri.
How do I verify who you are?
Call (408) 805-7116 or email LANEHEILTD@outlook.com. We're happy to confirm company details on a call and provide the invoices, packing lists and product files your team asks for.
Do you ship outside the United States?
We focus on the US wholesale market. International orders are quoted individually — email the trade desk with destination and volumes and we'll see what we can do.
Still not answered?
The trade desk replies within one business day.