Privacy policy
Effective: January 1, 2026 · Last updated: October 2026
LANEHEI LTD ("we", "us") operates lanehei.com from 2580 E Merrill Ave, Dock 1–2, Ontario, CA 91762. This policy explains what personal information we collect, how we use it, and the choices you have — including your rights under the California Consumer Privacy Act (CCPA) as amended by the CPRA.
1. Information we collect
- Contact and inquiry data — name, company, email, phone and message content you send through our contact form, quote requests or direct email.
- Order data — shipping and billing details, order history and correspondence, when you place an order with us.
- Usage data — standard technical information such as browser type, pages visited and approximate region, collected through basic analytics if we enable it on the site.
2. How we use it
- To respond to inquiries and prepare quotes.
- To process, confirm and deliver orders, and to prepare the trade documents you request.
- To send line-sheet emails only to people who asked to receive them.
- To keep the site secure and improve its operation.
We do not sell personal information, and we do not use it for automated decision-making that affects you legally.
3. When we share it
We share information only where it is needed to serve you: with carriers and freight providers to deliver orders, with payment processors to complete transactions, and with professional advisers or authorities where required by law. We do not rent or trade your information.
4. Cookies and analytics
The site may use strictly necessary cookies and, if enabled, basic analytics to understand aggregate traffic. You can block cookies in your browser without losing access to the core pages of this site.
5. Your California rights
If you are a California resident, you have the right to:
- Know what personal information we collect, use and share;
- Delete personal information we hold about you, subject to legal exceptions;
- Correct inaccurate personal information;
- Opt out of sale or sharing — we do not sell or share your personal information, so there is nothing to opt out of today;
- Non-discrimination — exercising these rights will not change the price or quality of our services.
To exercise any of these rights, email LANEHEILTD@outlook.com or call (408) 805-7116. We will verify your identity before acting on the request and respond within the timeframes required by law.
6. Retention and security
We keep personal information only as long as needed for the purposes above or as required by law (for example, records related to orders and taxes). We use reasonable administrative and technical safeguards; no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
7. Children
This site is a business site not directed to children under 13. We do not knowingly collect personal information from children.
8. Changes and contact
We may update this policy; the current version is always posted here. Questions: LANEHEILTD@outlook.com or (408) 805-7116.